Stakeholders Engagement

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IRPC is committed to fostering strong and transparent relationships with stakeholders through continuous engagement processes, laying the foundation for organizational success amid present and future challenges. The Company aligns business objectives with stakeholder expectations to ensure balanced and sustainable growth.

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Management Approach

The Company has established a more comprehensive stakeholder engagement approach to reflect our commitment to addressing external factors such as technological advancement, demographic changes, climate change, and water resource management. IRPC’s stakeholder engagement framework emphasizes creating shared value between the Company and stakeholders by applying an integrated engagement approach to address issues at their root causes. We firmly believe that transparent operations are essential to achieving long-term sustainability for our business and all stakeholder groups

Co-creation IRPC focuses on collaboration and partnership of mutual interest between the company and our stakeholders, rather than solely focusing on potential risks that are relevant to IRPC’s business. The concept extends beyond traditional consulting and interviewing practices.
Multi-level Engagement IRPC aims to expand our engagement to include not only direct stakeholders, but also those who adversely affected by IRPC’s operations, including local stakeholders in areas where IRPC operates, regardless of their level of influence or authority.
Deep Engagement IRPC focuses on in-depth stakeholder engagement on material issues that impact corporate strategy.

In 2025, The Company established the Stakeholder Engagement Policy and Guidelines covering all stakeholder groups. The Policy and Guidelines were reviewed by the Sustainability Development Committee (SDC) and the Corporate Governance and Sustainability Committee (CGSC) before submitted to the Board of Directors (BOD) for approval. Upon approval, the Stakeholder Engagement Policy was signed by the Chairman of the Board of Directors and implemented across the organization.

Stakeholders Engagement PolicyDownload

Key Stakeholder Groups

IRPC has reviewed the identification and assessment of stakeholders across our business value chain. The Company has categorized key stakeholders into seven groups: (1) Shareholders/Investors, (2) Customers, (3) Employees, (4) Suppliers/Business Partners, (5) Communities and Society, (6) Government Agencies and Regulators, and (7) Creditors and Financial Institutions. This review enables IRPC to better understand perspectives, interests, expectations, and concerns, particularly economic, social, and environmental issues, of each stakeholder group. We engage both internal and external stakeholders regularly throughout the year. The Company has also enhanced the Stakeholder Engagement Guidelines to align with key stakeholder groups and the current business context, providing a clear framework for relevant functions:

Key Stakeholders Groups

Definition

1) Shareholders/Investors

Investors with rights to return on performance

2) Employees

Internal personal driving the business

3) Customers

Consumers of the Company’s product and services

4) Suppliers/Business Partners

Participants in the supply chain

5) Communities and Society

Local communities surrounding IRPC’s industrial operations, civil society, the public, and vulnerable groups

6) Government Agencies and Regulators

Government bodies responsible for regulations affecting the Company’s operation

7) Creditors / Financial Institutions

Providers of capital or financial support

Stakeholders Engagement Process

To further strengthen stakeholder management, IRPC continuously enhances our engagement process to address concerns, build trust, and foster long-term constructive relationships. The process begins with Establish Commitment & Governance, which defines policy direction and oversight mechanisms. IRPC then proceeds to Identify & Prioritize Stakeholders based on relevance and impact on our business operations, followed by Determine Material Issues to ensure alignment between stakeholder expectations and corporate strategy. Through Engagement Planning and Response, we implement appropriate engagement activities and actions. The process concludes with Monitoring, Improvement, and Reporting, ensuring transparency, accountability, and continuous enhancement.

Relevant functions are responsible for stakeholder identification and engagement activities, considering factors such as influence, relationship, and dependency, with particular attention given to local communities and vulnerable groups. Engagement activities are tailored based on stakeholder prioritization and may include consultations, feedback collection, regular stakeholder dialogues, and other appropriate channels. Stakeholder inputs, including concerns and expectations, are systematically captured and consolidated by the Corporate Strategy and Sustainability Department. Key issues are escalated through governance channels, with regular reporting to the Sustainability Development Committee (SDC) and the Corporate Governance and Sustainability Committee (CGSC) for review, guidance, and endorsement, supporting informed decision-making and continuous improvement.

IRPC Stakeholder Engagement ProcedureDownload

Stakeholders Engagement Outcome

IRPC implements a stakeholder engagement framework, supported by procedures and guidelines, to guide consistent and structured engagement with stakeholders across all operational sites and business activities. Recognizing the dynamic nature of the business environment, IRPC regularly reassesses stakeholder prioritization and conducts periodic reviews of stakeholder perceptions, including surveys and feedback mechanisms, to align engagement strategies with evolving stakeholder expectations.

To support effective engagement, IRPC has implemented a formal complaint management mechanism to capture, track, and address stakeholder feedback. All complaints are received through the 24-hour Emergency Control Center, assigned to relevant functions for investigation, and reported to the Board of Directors, with initial responses provided within one hour. Recognizing that stakeholders, particularly local communities, may face barriers in accessing or utilizing communication channels, multiple accessible channels are provided, both online and offline, supported by proactive engagement through regular site visits and direct interactions to raise awareness, improve accessibility, and enable stakeholders to effectively communicate concerns and inquiries. IRPC also continues to strengthen stakeholder engagement through the development of KPIs and a lesson-learned tracking system to enhance performance measurement and continuous improvement.

In 2025, IRPC maintained ongoing and appropriate engagement across all stakeholder groups to systematically assess both positive and negative impacts arising from operations. IRPC responded to the expectations and key concerns of seven stakeholder groups as outlined below.

Stakeholders Engagement OutcomeDownload